LiveChat is a premium online chat software tool for e-commerce sales and support. Its main purpose is to enable communication with customers. It can be also used for a real-time visitor monitoring.
Additionally, LiveChat comes with a built-in help desk that allows you to keep your offline communication organized.
LiveChat offers a wide range of features that help agents manage chats more quickly. They are able to see what customers are writing before the customers finish typing it in. The agents can also insert pre-made message into chat with just a couple of keystrokes. As a result, customers are provided with an immediate response without delay.