Live chat isn’t just a doorbell to your website. It’s a critical engagement point, giving customers a direct line to your sales staff. Do it right and they’ll be thrilled. Do it wrong and they’re heading somewhere else. Velaro makes it easy for visitors to engage with your team – and just as easy for your agents to deliver what they need.
Velaro empowers agents to Make Every Chat Better Than the Last™ through Live Chat Performance Management, a suite of highly actionable analytics and reporting tools designed to drive agent excellence and customer satisfaction, and foster a culture of continuous improvement. Beyond the data collection and ROI reporting ecommerce orgs have come to expect, Velaro also includes multiple methods to identify coachable moments with chat agents, and convenient and timely opportunities to provide that coaching.